HSBC Malaysia Global Service Centre

Who we are

HSBC Electronic Data Processing (Malaysia) Sdn Bhd (HSBC HDPM) is one of the Global Service Centres (GSC) operating from eight countries which form an integral part of HSBC’s Global Operations. We were incorporated in July 2002 and started operations in 2003 at Cyberjaya. In 2022, we moved into our own fit for purpose building in Menara IQ, Tun Razak Exchange, Kuala Lumpur. Beginning with servicing UK banking operations, we have grown to be a comprehensive business services hub supporting customers from 39 markets across Asia Pacific, Europe, North America, Latin America and the Middle East and in 4 languages: English, Cantonese, Mandarin and Bahasa Malaysia.

What we do

Our Global Service Centre teams play a vital role in driving great experiences for customers and colleagues, and enabling the bank’s strategy. We deliver high-quality financial and professional services which includes transactions for our retail bank operations, managing customer enquiries through contact centres and digital platforms, facilitating payments and credit applications, screening and mitigating financial crime risk, managing trade transactions, and providing markets and securities services for clients around the world.

Our commitment to ensure that our workplace is an inclusive environment where everyone has the opportunity to develop and progress has been recognised by the Global Business Services and Shared Services industry with a number of awards including:

  • Great Place to Work ® certification 2021- 2022 – Great Place to Work Institute
  • Covid-19 Response and Recovery of the Year 2020 – Disaster Recovery Institute Kuala Lumpur (DRIKL)
  • The Most Gender-Inclusive Workplace in Malaysia (1st Runner-up) – United Nations 2020 Asia-Pacific Women’s Empowerment Principles (WEPs)
  • The Best Practices – Work from Home Company of the 2020 by GBS Asia
  • Customer Centricity Impact Awards 2020 – SSON Impact Awards 2020

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Key information

Office address
HSBC Electronic Data Processing Malaysia | Global Service Centre Malaysia
Menara IQ
Lingkaran TRX
55188 Tun Razak Exchange
Kuala Lumpur, Malaysia

Managing Director
Sameh Abouzeid